Archive for the 'Insurance Agency Webinars' Category

Are the Days of Direct Mail Marketing Dead For B2B Insurance Agencies?

Posted on December 28th, 2011 by Alan Blume

This blog is based on one of my most viewed blogs and articles called, “Are the Days of Direct Mail Marketing Dead For Insurance Agencies?” It was written in June 2010 and discussed the demise of direct mail as an effective, or at least long term insurance agency marketing solution. The US Postal Service was a prominent feature in the discussion, running massive deficits at that time, which as of yet appear unabated.

I received interesting comments, as some marketing agencies, service organizations and insurance agencies continued to extol the virtues of direct mail. But I think most of them today, would agree, there are much better, more efficient and environmentally friendly means to reach prospects. Some of these include:

  • eMarketing
  • Social Media Marketing
  • Web Seminar Marketing
  • Blogging
  • Video (including YouTube)
  • Insurance Agency SEO

For B2B insurance agencies, there are even more compelling reasons to go digital and eschew any thoughts of Direct Mail, which is appropriately called snail mail in this context. Direct mail is slow, difficult to measure in many ways including how many are opened by your target audience. And it’s difficult to determine if the physical mailer reached the person intended. Direct mail will continue to get slower (First Class mail will no longer be delivered next day) and more costly, as the inherent inefficiencies in the model continue to act as an economic anchor on the entire process.

The simple conclusion for B2B Insurance Agencies… If you haven’t stopped direct mail – do so – and do so now! Invest in your future with digital marketing, particularly methods that build a foundation for your future success. For more information, go to: Insurance Agency Marketing -  http://www.startupselling.com/insurance-agency-marketing.html

Insurance Agency Marketing Report Card for Web Centric Marketing Campaigns

Posted on October 2nd, 2011 by Alan Blume

How is your agency progressing with your insurance agency marketing plans? Are you talking about executing these important web marketing initiatives or actually accomplishing these tasks? Are your marketing initiatives yielding the results you seek, and are you measuring the campaigns to determine ROI? Are your programs traditional or web based, or some combination of both? Review the key insurance agency web marketing activities below, and see if your agency receives a passing grade. Check off each item and add your total below to determine your insurance agency web marketing grade.

___ Insurance Agency Emarketing – Your agency utilizes professional e-marketing campaigns offering a monthly webinar, newsletter or case studies and has developed substantial opt in email list (5,000+). You closely follow CAN-SPAM regulations and measure the efficacy of each campaign. You have no spam complaints and honor opt-out requests immediately.

___ Insurance Agency Website – You have an up to date website, attractive, easy to navigate, browser compatible with compelling and sticky content. Social media icons are prominent and link to your social media venues.

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___ Insurance Agency Blog – Your agency provides at least one blog, prominently displayed on your website, with 2-3 postings each week. Extra credit if you’re adding images to your blog postings.

___ Insurance Agency Video – Your agency has invested in website video vignettes, providing information about your value proposition, products and services. This video is leveraged on your website and blog (insurance agency vlog).

___ YouTube – You have created a YouTube channel leveraging the website video mentioned previously, and are working on expanding views of this channel.

___ Insurance Agency Social Media Marketing – Agency executives, agents, producers, account managers and service teams are using LinkedIn, Facebook, Twitter and YouTube to expand your insurance agency web marketing reach. Extra credit if you have standardized your employee profiles on LinkedIn and have created a professional company page on both LinkedIn and Facebook.

___ Insurance Agency Webinars – You have created a professional webinar series for your prospects (and clients) and have established a following where you receive 50 – 500 registrants per webinar.

___ Client Testimonials – You have professionally branded client testimonial PDFs, describing how your insurance agency improved service, coverages or solved a unique problem for a multiple accounts. Extra credit if you have both written (PDF) and video testimonials.

___ Value Proposition, Elevator Pitch & Telemarketing Pitch – Your agency has vetted all three versions of these pitches, published them across your agency and practices them periodically at sales meetings and company meetings. These are refined and polished over time as your agency and the marketplace continually change. And, of course, the value proposition is the theme of your insurance agency website, prominently displayed on your Home Page.

___ Collateral – This is actually eCollateral, electronic fulfillment that can be printed on demand if needed. This eCollateral is professional, branded and conveys your value proposition and services. It is used for email information requests and for producers as they work their respective pipelines. eCollateral is critical for lead response and professional lead handling.

___ SEO – Your insurance agency SEO long tail keyword analysis is complete and your website has been professionally optimized. Your insurance agency appears prominently in organic search results (SERPS).

Now it’s time to determine your grade. There are 11 insurance agency marketing initiatives listed above. When we refer to “ongoing” initiatives in the grading, it means that your agency is providing an ongoing monthly webinar series or biweekly e-marketing campaigns for example, not simply one or two of these campaigns per year. Here is your grading criteria:

Insurance Agency Web Marketing Report Card

A – 10 or more of these are completed and ongoing. Congratulations, you’re a top web marketing agency and are well on your way to creating an enviable marketing foundation.

B – 8 or 9 of these are completed and ongoing. Great job, you are well on your way to creating an insurance agency web marketing machine. If video or SEO is a missing item, tackle this quickly, these initiatives offer great marketing value to agencies.

C – 7 of these are completed and ongoing. You receive a passing grade, but there is important work to be done.

D – 6 of these are completed and ongoing. About half of these web marketing initiatives are in need of attention – and your agency should find a path to tackle these as quickly as possible.

F – 5 or less of these are completed and ongoing. The web marketing train has left the station, and your agency is not aboard. Determine which of these open initiatives can be done quickly, assign them to a competent internal source (or outsource that function) and move forward. Social media and SEO often work in tandem and you can move from an “F” to a “B” for example, very quickly.

Many agencies lack the internal resources and expertise to accomplish these initiatives. Even if the tools are available, they may lack the knowledge to properly use them. In these cases, agents and brokers can often outsource these types of tasks to a competent insurance agency marketing firm.

Insurance Agency Web Marketing Campaign Attracts 600 Executive Prospects – Webinar

Posted on September 10th, 2011 by Alan Blume

A brief, complimentary and educational web seminar reviewing two highly successful insurance agency eMarketing and web seminar campaigns:  In the first case study our web marketing experts discuss a benefits agency webinar that just attracted 597 in-profile prospects to their insurance agency benefits presentation.  The second case study reviews a transportation centric insurance agency (trucking agency) that recently closed a $115,000 commission from a web seminar lead.  Topics include:

* eMarketing Campaign Design Tips
* How to Select Webinar Topics
* Building Webinar Registration & Attendance
* Follow-Up and Lead Handling Process
* How to Close Your eMarketing & Webinar Leads

Date & Time: September 14th at Noon EST

To Register click on this link or copy and paste: https://www1.gotomeeting.com/register/835551448

StartUpSelling, Inc. provides many tips and tools for effective insurance agency marketing. For more information on these tools, visit http://www.startupselling.com/sales-tools.html.

6 Important Steps For Insurance Agency eMarketing Success

Posted on April 8th, 2011 by Alan Blume

Insurance Agency eMarketing remains a viable and effective method to increase insurance agency leads and improve an agency pipeline. eMarketing has been around for quite some time, well over a decade, though the tools have improved and infrastructure costs have declined since the advent of Cloud Computing.

  1. Create a Plan: Who is your target market? What size companies? What target titles? What is the value proposition your agency ultimately wishes to convey?
  2. Determine Topics of Interest: What types of topics will be of interest to your target contacts? What content is appropriate and compelling? If using webinars, video or vlogs, what speaker credentials will help convey your content in a succinct and professional manner?
  3. Create a Compelling eMail: A compelling eMail begins with a short and compelling subject line, includes short but interesting content and a clear call to action, and ends with a professional salutation. That said, this simple sentence represents the challenge for most agencies. Though the basics of insurance agency eMarketing are very simple, Step #3 includes many nuances which require expertise and eMarketing subject matter knowledge. Avoiding Bayesian poisoning, obeying the CAN-SPAM act, scrubbing emails, honoring opt-outs, and keeping your emails educational in orientation are all critical elements for successful insurance agency eMarketing.
  4. Sending Frequency: The frequency of eMail sends, sometimes referred to as eMail blasts, varies with the type of eMail and content an agent has selected. For example, for a monthly newsletter, I would suggest a single send each month, ensuring that newsletter registrants are included in a separate segment and excluded from ensuing monthly sends. Insurance Agency Webinar invitations can often command two sends while industry alerts can be done once a week. However, insurance agency eMarketers should refrain from weekly sends unless they are completely confident their subscriber list values the content and frequency. There are tools allowing subscribers to auto adjust their frequency.
  5. eMail Formatting and Testing: Browser testing, HTML versus text email testing (multipart mime), formatting, shouting and rush words are all important elements of insurance agency eMarketing. Make sure you send emails to various clients for testing including Outlook, Gmail, Yahoo, etc. to ensure your emails are rendering correctly. Minimize HTML and graphics to improve delivery. And encourage subscribers to white list your sending address to optimize delivery. Your email solution should include a spam filter test to help determine if your email contains inappropriate words like “Free” or “Buy Now”. There are many other spam filter issues – make sure your email is composed correctly and limits boldfacing, colors and italics.
  6. Tracking: To track or not to track, that is the question. Tracking allows you to determine open rates, multiple opens and click rates. Tracking can also reduce delivery optimization and increase spam filter issues. Agencies can try some emails with tracking and others without to determine if there is a marked difference in delivery and bounces when tracking is utilized. Tracking when using split test methodologies can be highly effective if an agency employs experienced eMarketers or has outsource this marketing function to an experienced insurance marketing agency.

Cloud Computing Insurance Agency eMarketing solutions are plentiful and inexpensive these days. The challenge is using the tools correctly, not the investment in the tolls themselves. Most tools can do all the basics, some integrate with a platform, agency management system or sales force automation solution. Regardless of the tool selected, insurance agency web marketing best practices will only evolve if agencies and brokers invest in the eMarketing expertise needed to use these tools consistently, professionally and correctly. And if an insurance agency invests in this type of web marketing initiative, particularly if they are running insurance agency webinars in conjunction with the eMarketing program, they will build a strong web marketing foundation which will reap increased insurance agency leads and an improved long term agency pipeline.

3 Great Insurance Agency Web Marketing Blog Posts

Posted on March 16th, 2011 by Alan Blume

Here are three great blog postings written by our insurance agency web marketers.

  1. http://startupselling.com/blogs/mikelauducci/dont-tear-down-your-website-renovate/
  2. http://startupselling.com/blogs/johnscranton/using-insurance-agency-webinars-to-fill-the-sales-funnel/
  3. http://startupselling.com/blogs/insurance-seo-blog/insurance-web-marketing-an-age-of-enlightenment/

There is great content pertaining to insurance agency web marketing, insurance agency search marketing optimization and insurance agency webinars in these blogs, and hundreds of blogs about insurance agency marketing are available. Search for your favorite topics and I’m sure you will find them. For a complete listing of these insurance marketing blogs go to: http://startupselling.com/blogs/.

Should You Hire an Insurance Agency Producer Without an Insurance Agency Web Marketing Program?

Posted on March 8th, 2011 by Alan Blume

Should You Hire an Insurance Agency Producer Without an Insurance Agency Web Marketing Program? This became my #1 ePublished article, seemingly touching upon a fundamental insurance agency chicken and egg dilemma – which should an agency invest in, more producers or better marketing programs. This blog offers a web marketing update of my original version.

The dilemma often begins at the top of the sales funnel. The insurance agent sales funnel often consists of suspects, prospects, presentations (or meetings), proposals, and ultimately closes (new clients). It’s called a sales funnel because the graphic used to describe this is a funnel, wide at the top (suspects), narrowing at the bottom (closes). The top of the funnel is normally filled with suspects, hopefully in profile suspects. Let’s say that there are 1,000 suspects at the top of your B2B (Business To Business) agency sales funnel. These suspects might have titles like CEO, CFO, Owner, President, SVP or CMO, and perhaps in a certain vertical market, the companies might be within a designated target revenue range of say $20 Million to $100 Million dollars, and may be in a geographic region, let’s say the Northeastern US. There are of course many other variables, but let’s stop here for the moment.

Whose job is it to fill the top of the insurance agency funnel? Some insurance agency marketing plans call for that to be done by the producers. This happens at many other types of firms’ too, particularly smaller organizations reticent to add marketing dollars to their current sales spending allocation. Many insurance agencies want their producers to cold call, network, attend business functions, community events and charity events to build their own pipeline, and fill the top of the funnel. In these cases, insurance agency marketing, or a better description might be insurance agency lead generation, is really being done by an insurance agency producer. This is a probable path to failure, as these new producers are often completely unprepared to tackle the changing world of lead generation as it migrates away from face to face networking and cold calling toward Insurance Agency Web Marketing, Insurance Agency Social Media Marketing, Insurance eMarketing, Blogging, SEO and Insurance Agency Web Seminar Marketing, to mention just a few of the new web marketing tools being utilized today.

According to many producers we speak with (and agency executives too), filling the top of their funnel can be an arduous process. That’s why so many new insurance agency salespeople fail; they are not savvy marketers and fail to fill up the top of their funnel. Insufficient qualified prospects at the top, invariably means inadequate results at the bottom. Why don’t insurance agencies and brokers invest more in web marketing? I think there are a few reasons.

  1. Sales spend: If an agency is paying a producer a base salary of say $50,000 and contributing to health benefits, overhead and certain expenses, they are already nearing an investment of $100,000 per year. Adding say $15,000 in marketing to this investment seems like it is simply more overhead.
  2. Some “C Level” executives in smaller firms simply don’t believe in marketing. In the insurance agency space, many still look at cold calling and personal networking as a pipeline panacea.
  3. Many insurance agency marketing plans and dollars simply focus on local events, traditional seminars and perhaps improving the look and feel of their web site. Web marketing is something they may not understand or simply don’t want to invest in yet.
  4. Many agencies lack a formal marketing department and are not comfortable outsourcing their marketing. This dearth of expertise creates a marketing void.

There are likely a myriad of other reasons, but the net results are the same, producers who don’t have quality leads flowing into the top of the funnel, won’t have sufficient sales flowing from the bottom. The results are easy to predict in that case, with large sales expenses and a low insurance agency return on their sales investment. The best advice for insurance agencies when it comes to hiring new salespeople is as follows. If you’re going to invest in three new agency producers, but not invest in marketing, consider investing in two new producers and using the savings toward a marketing support, insurance agency lead generation program specifically for those producers. And what if the budget is only sufficient to hire one new producer with nothing left over? Try convincing the producer to take a lower salary while guaranteeing a lead generation program to “insure” their success. Hiring a new producer without a lead generation program is like buying a new car, without sufficient funds to pay for gas. Insurance agencies and producers won’t go very far with that formula.

The New World Of Marketing – From Insurance Agencies To Swimming Pools

Posted on February 28th, 2011 by Alan Blume

Insurance Agency Web Marketing

Insurance Agency Web Marketing

On Saturday I received a letter with a local return address from a swimming pool company. Normally I toss these in the recycling bin, but just in case it was someone I knew, I quickly opened the letter. The first sentence was rather surprising. “We noticed your pool on Google earth”, the letter simply stated, “and we wanted to invite you to get in touch to discuss your pool service needs.” What an interesting concept, a truly low tech approach (direct mail marketing), leveraging a new high tech internet based tool.  My take away from this solicitation was that the world of marketing is evolving, and is doing so rapidly, if local pool companies are taking advantage of internet marketing tools such as Google Earth. Obviously, some pool companies are adjusting to the new world of marketing opportunities, as are realtors, law firms and many of our insurance agency clients. As it happens, I’m not interested in switching my pool maintenance company, and if I were, I would be more likely to do a web search as opposed to respond to a snail mail letter.

So for curiosity sake, I did just that, and searched Google for Natick Pool Companies. Interestingly enough, my current pool vendor appeared on Google Page One, in the number one position for this local search. The pool vendor soliciting my business was not one of the seven local search results, though they did appear further down the page. The bottom line is simply this. If your businesses has not yet discovered the new world of world of marketing and PR, you need to do so – and do it soon.



Top 15 Questions To Ask About Insurance Agency Webinar Marketing

Posted on February 25th, 2011 by Alan Blume

If you’re insurance agency is thinking about implementing an insurance agency webinar series to augment your insurance web marketing plans, it’s very important that you understand the basics. Typically, an insurance agency webinar campaign coincides with a supporting insurance eMarketing campaign. The best way to learn about both insurance webinars and insurance eMarketing, is to ask the key questions. It doesn’t matter if you intend to run your insurance webinar program using internal our outsourced resources. In either case, the important questions below should be readily answered by either group. If they can’t answer these fundamental questions, or seem unsure, your insurance agency needs to step back and ensure you have all the building blocks in place to run a successful series.

  1. What are the quantifiable and measurable goals of the insurance webinar program?
  2. How many  eMarketing Campaigns per month should be sent?
  3. Should I use graphically rich HTML emails?
  4. Should I send emails out using my Outlook?
  5. Or should I use a cloud computing eMarketing solution, and if so, what type of functionality should I expect from this solution?
  6. Should I enable click through tracking on my eMarketing campaigns?
  7. What is meant by multiple opens, and are these important to the campaigns?
  8. How many webinars should I run each month?
  9. Do I need custom registration landing pages, and what do I need in my registration and attendee reports?
  10. What is the best duration for a webinar?
  11. What type of speaker should I use, internal, external, technical or generalist?
  12. What type of topics work best?
  13. How can I record my webinars and post them to my website?
  14. If the webinars are recorded and posted to my insurance agency website, should they be password protected or open?
  15. Should I have a Q&A at the end of my webinar, polling, or both?

Of course there are many other  pertinent questions agency executives can ask which pertain to their insurance agency webinar and eMarketing initiatives. But the list above offers an excellent start. Nuances like accidental use of rush words, Bayesian poisoning and the CAN-SPAM act should certainly be discussed. And, of course, the creation of a high quality, targeted, opt-in email list is crucial. Agents and brokers need to exercise due diligence if they want to run a successful insurance agency webinar program internally. This advice remains the same if the insurance agency marketing plan calls for an outsource of these marketing functions. In either case, it’s imperative that these insurance agency webinar initiatives properly reflect both the knowledge and professionalism of your agency.

6 Basic Steps To Insure A Successful Insurance Agency Webinar

Posted on February 22nd, 2011 by Alan Blume

Insurance agency Marketing is morphing toward the web, and any long term marketing plans should embrace an integrated insurance agency web marketing initiative. There are many web marketing opportunities for agents and brokers, one of which is a monthly insurance agency webinar marketing program. These programs rest upon the following key premise, namely your agency should not sell insurance during the webinars, you should offer education and elucidation.

There are six basic steps to create a successful insurance agency webinar series. Granted there are many important sub steps, critical details to ensure the long term efficacy of the series. That said, the basic steps below must be in place to begin your insurance agency webinar program. The steps are:

  1. Create or procure a high quality, targeted email list with contact name and current business email (and scrub the list)
  2. Showcase a truly educational topic and expert speaker for your very first webinar
  3. Have your second topic, speaker and date set, so that you can announce it during your first webinar
  4. Both of these webinars should be prominently displayed on your website, with a registration call to action resulting in the rendering of a branded, custom landing page
  5. Send a press release announcing your insurance agency webinar series and the first two webinars you’re offering
  6. Rehearse the presentation, technology and actual telephony and computer equipment to be used for the webinar

Regarding the last bullet, it’s very important that your insurance agency and your webinar speakers are comfortable and in control of the webinars. Mistakes can surely happen, but your agency and speakers should have a fallback plan in the event of any issues or disruptions. For example, if the webinar speaker experiences an internet issue, that doesn’t mean the webinar needs to end, rather the speaker needs to dial in on a traditional telephone line. Be prepared, but don’t over rehearse. There is nothing worse than a “canned” presentation where the speaker sounds like they are reading from a script. As with any new marketing initiative, if you don’t have the expertise in house, seek a reputable insurance agency marketing firm for guidance until you gain sufficient experience.

Top 5 Most Popular Insurance Agency Marketing Articles

Posted on February 21st, 2011 by Alan Blume

Here are the five most popular insurance agency marketing articles published by the StartUpSelling insurance agency marketing team. The articles mainly focused on insurance agency web marketing, insurance agency search engine marketing and insurance marketing plans:

  1. http://ezinearticles.com/?Should-You-Hire-an-Insurance-Agency-Producer-Without-an-Insurance-Agency-Marketing-Program?&id=4351301
  2. http://ezinearticles.com/?Are-the-Days-of-Direct-Mail-Marketing-Dead-For-Insurance-Agencies?&id=4381773
  3. http://ezinearticles.com/?Insurance-Agent-Cold-Calling-and-Telemarketing-Best-Practices—Setting-the-Appointment&id=5033173
  4. http://ezinearticles.com/?How-to-Insure-the-Success-of-New-Salespeople&id=3945984
  5. http://ezinearticles.com/?Insurance-Agent-Marketing—All-About-Close-Ratios&id=4848271

For more insurance agency marketing articles, visit our blog page: http://www.startupselling.com/blogs.html.